LIC Merchant Portal: Understand Premium Payments and Services

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In insurance, where premium payments are a crucial aspect of policy ownership, the Life Insurance Corporation of India (LIC) has introduced the LIC Merchant Portal. This digital platform is designed to facilitate seamless premium payments and enhance customer interactions. LIC Merchants, who are registered, authorized, experienced, and dependable individuals, serve as a crucial link between the Corporation and policyholders. 

This portal operates entirely online, ensuring transparency in customer interactions and enabling merchants to efficiently carry out various tasks. By logging into their dedicated portals, LIC Merchants can effortlessly manage their operations.

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About LIC Merchant Portal

LIC Merchant Portal is an online platform that enables the merchants of Life Insurance Corporation of India (LIC) to perform various tasks and services related to the policies and customers of the Corporation. LIC Merchants are registered, licensed, experienced and trustworthy individuals who act as a bridge between the insurer and its customers. They can collect premiums, issue receipts, accept proposals, process claims, provide policy status, and offer customer service on behalf of LIC.

In this blog, we will provide you a complete guide on LIC Merchant Portal, its features, benefits, registration process, login process, password reset process, and FAQs.

What is LIC Merchant Portal?

LIC Merchant Portal is a web-based portal that allows the merchants of LIC to access various services and features related to the policies and customers of the Corporation. The portal is designed to make the premium collection and policy servicing easy and smooth for the merchants and the customers. The portal is also a source of information and communication for the merchants and the Corporation.

The portal can be accessed by visiting the official website of LIC Merchant Portal 

What are the main features of LIC Merchant Portal?

LIC Merchant Portal offers a range of features and services to the merchants and the customers. Some of the features are:

  • Premium Collection: The merchants can collect premiums from the customers online or offline and issue receipts to them. They can also view the premium collection history and status of the customers.
  • Policy Details: The merchants can view and update the policy details of the customers such as loan status, surrender value, revival quotation, policy status, etc. They can also issue policy bonds to the customers who have purchased new policies.
  • Customer Service: The merchants can provide customer service and grievance redressal to the customers. They can also accept requests for policy alterations, nominations, assignments, etc. from the customers.
  • Claims Processing: The merchants can process claims and settlements for the customers. They can also view the claim history and status of the customers.
  • Product Offering: The merchants can offer more than 50 product combinations of LIC along with the Riders to the customers. They can also accept proposals for new policies from the customers.
  • Communication: The merchants can communicate with the Corporation through email, SMS, or phone. They can also receive notifications and alerts from the Corporation regarding various updates and events.

From the portal, merchants can check on updates and changes to the policies. Without having to call or visit, they can also check on the details of their clients. Information on the company, customers, and merchants may be found on the website.

Check LIC Policy Status

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Functions of the LIC Merchant Portal

LIC Merchant Portal Highlights:

  • Portal Name: LIC Merchant Portal
  • Developed By: Life Insurance Corporation of India
  • Objective: Strengthening customer relationships
  • Official Website:

The LIC Merchant Portal serves as a dedicated hub for LIC Merchants to manage premium collections and customer interactions. This portal, developed by LIC, offers a range of features to simplify the premium payment process and enhance customer engagement.

Key Functions:

  • Invoice Generation: Merchants can generate invoices for premium collection.
  • Cashier Proposal: Merchants can propose invoice generation to the cashier for approval.
  • Pending Invoices: Merchants can view pending invoices that require attention.
  • Online Invoice Payment: The portal facilitates online payment of invoices.
  • Invoice Updates: Merchants can update the status of pending invoices.
  • Deposit Invoices: Facilities for depositing invoices are available.
  • Paid Invoice Queries: Merchants can inquire about paid invoices.
  • Cashier Totals: The portal provides totals for cashiers’ transactions.
  • Receipt Viewing: Merchants can view receipts of transactions.

How to register as a LIC Merchant?

To become a LIC Merchant and earn commission from the Corporation, you need to register yourself on the LIC Merchant Portal. The registration process is simple and easy. You just need to follow these steps:

  • Visit the official website of LIC Merchant Portal
  • Click on “New User” option on the homepage.
  • Fill in the registration form with the required details such as name, date of birth, email ID, mobile number, PAN number, etc.
  • Upload the scanned copies of the required documents such as identity proof, address proof, educational qualification proof, etc.
  • Submit the registration form and pay the registration fee of Rs 500 online.
  • You will receive a confirmation email and SMS after the successful registration.
  • You will also receive your user ID and password to login into your merchant portal.

How to login into LIC Merchant Portal?

Once you have registered yourself as a LIC Merchant, you can login into your merchant portal and access various services and features. You just need to follow these steps:

  • Visit the official website of LIC Merchant Portal
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  • Enter your user ID and password in the login box on the homepage.
  • Click on “Login” button to enter into your merchant portal.
  • You can view your dashboard and perform various tasks such as premium collection, policy details, customer service, etc.

How to reset password for LIC Merchant Portal?

If you forget your password for LIC Merchant Portal, you can reset it easily by following these steps:

  • Visit the official website of LIC Merchant Portal
  • Click on “Forgot Password” option on the homepage.
  • Enter your user ID and registered email ID in the password reset form.
  • Click on “Submit” button to receive a password reset link on your email ID.
  • Open your email ID and click on the password reset link.
  • Enter your new password and confirm it in the password reset page.
  • Click on “Save” button to update your password.

Understanding the Role of a LIC Merchant

Who is a LIC Merchant? LIC, a prominent government-owned insurance entity in India, has instituted a merchant registration system to enhance its operational efficiency. LIC Merchants play a pivotal role as intermediaries between the insurance provider and its clientele. These individuals are appointed by the Corporation and are equipped with unique user IDs and passwords to access their respective portals. LIC provides comprehensive training to these merchants to ensure their effectiveness.

Primary Responsibilities of a LIC Merchant: A core function of LIC Merchants is to collect premiums on behalf of the Corporation. They receive a commission as a percentage of the premium amount for the policies they sell. Additionally, merchants can utilize specialized merchant tools to view and update policy details. Much like LIC offices, these merchants offer a wide array of services to policyholders. They have access to LIC systems, which enables them to access customer data such as loan information, surrenders, and policy details.

Becoming a LIC Merchant: Step-by-Step Guide

Requirements and Steps to Become a LIC Merchant:

  • Age Criteria: Applicants must be 18 years or older. A valid date of birth certificate is essential as age proof.
  • Qualify 10th Standard: Applicants must have passed the 10th standard from a recognized school or institution. A certificate of equivalent qualification is also acceptable.
  • Mandatory PAN Card: A Permanent Account Number (PAN) card is necessary for the application. Applicants without a PAN card must acquire one by submitting required documents.
  • Interview and Training: Upon meeting the above requirements, applicants need to appear for an interview conducted by a development officer. Successful candidates undergo a 25-hour training program.
  • IRDAI Exam: After training, applicants must register for the Insurance Regulatory and Development Authority of India (IRDAI) exam. Passing with a minimum of 40% is required.
  • Appointment Letter: Candidates who pass the IRDAI exam receive an appointment letter with a unique code. Further instructions and personal guidance are provided by a designated development officer.

Navigating the LIC Merchant Portal: Login and Password Management

LIC Merchant Portal Login Process:

  • Visit the official LIC Merchant Portal:
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  • Select the “Merchant Portal” tab under “Online Services” on the homepage.
  • Click on the “Login” button.
  • Enter your unique username and password.
  • Submit your login details.

Resetting a Forgotten Password:

  • Visit the LIC Merchant website:
  • Choose the “Merchant Portal” option from the online services menu.
  • Click on the “Login” button.
  • Select the “Forgot Password” option.
  • Enter your valid email address and user ID.
  • Choose the “Mail New Password” option.
  • Receive a new password via email and use it to log in.

Changing the Password Online:

  • Access the LIC Merchant website:
  • Choose the “Merchant Portal” from the list of online services.
  • Click on the “Login” tab.
  • Select the “Change Password” option.
  • Enter your current user name and password.
  • Set a new password and confirm it.
  • Click the “Reset” button.
Video Credit:- AG Investment

Enhancing Security and Functionality: Updating Email ID for OTP

Updating Email ID for OTP:

  • Access the LIC Merchant Portal:
  • Choose the “Merchant Portal” from the online services menu.
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  • Click on the “Login” button.
  • Select the “Update Email Id and Get OTP” option.
  • Enter your user ID and password.
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  • Provide the updated email address.
  • Click the “Update” button.

Addressing Concerns: LIC Merchant Grievances

LIC Merchant Complaints: If a merchant encounters any issues or grievances with the Corporation, they can communicate their concerns through the LIC Merchant Complaints section. This allows merchants to seek resolutions for their problems and enhance their overall experience.


  1. What are the online services that a LIC merchant can access after registration? 

A. LIC merchant can access the following online services once they are registered:

  • Online payment
  • Policy status
  • Bonus status
  • Loan status
  • Claims status
  • Revival Quotation
  • Premium due calendar
  • Premium paid certificate
  • Policy Bond/Proposal form image
  • Grievance registration
  • Facility to register a complaint/grievance with the insurer
  • Process of various services and online forms
  1. I am a LIC merchant, but I cannot see or print the premium receipt. How can I fix this? 

A.When you generate premium receipts or invoices, a new window will pop up on the website with the receipt. LIC uses a pop-up window to show such premium receipts and invoices. If you do not see the invoices automatically, you can try these options:

  • You can click on the ‘Click Here’ option and a new window will open with the invoice.
  • Or you can go to the Merchant Tools section and find the ‘Queries’ option. Click on that and then, if you have the receipt number, you can click on the ‘View Receipt’ option.
  • Or else, you can also contact the customer care services of the Corporation to resolve your issue.
  1. Is it secure to pay through LIC Merchant Portal? 

A.LIC Merchant Portal is completely secure, genuine, and owned by LIC itself.

  1. How can I contact the customer care for the LIC Merchants? 

A.For any query, complaint, or issue, the LIC Merchants and agents can contact the Corporation by using either of these options:

Email ID: [email protected], [email protected]

Phone number: 022-67090501 or 022-67090502

  1. Does LIC allow linking the Aadhaar Number through SMS for the merchants and agents? 

A.No, as of now LIC does not allow linking the Aadhaar Number either through SMS or WhatsApp.

  1. How often should I change my LIC Merchant password? 

A.The Corporation suggests changing your LIC Merchant password frequently, for better security, at least once every 15 days.

  1. What is a IProposal? 

A.IProposal is a method for online submission of the Proposal Data to the attached branch office of SBA or Empowered Agent. Once a IProposal is successfully submitted, the data is transferred to the branch using the network, and a proposal number is automatically generated from the Branch and the data is integrated with the Branch proposal master.

  1. Do I need an email account to pay through the merchant portal? 

A.Yes, you need an email account to generate OTP, which is a crucial part of the payment.

  1. Are the merchants or agents official representatives of LIC? 

A.Yes, they are officially authorized by the Corporation.

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Written by Nilanjan

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