Jugnoo is India’s largest auto-rickshaw aggregator and taxi booking app. Jugnoo’s journey started from Chandigarh, India. The company came into being in August 2014. Chinmay Agarwal and Samar Singla, the IITians duo and founders of Jugnoo, feel proud to call themselves tech maniac and serial entrepreneurs.
Jugnoo currently operates in 40 cities across India and claims to have a wider network of over 25, 000 auto rickshaws.
Starting
The company was founded to provide last mile transportation service to commuters in India cities. The app enables users to do online booking of an auto-rickshaw from their current location or schedule one.
Jugnoo also provides on-demand delivery service titled JugnooMe through Auto-Rickshaw Aggregator. One can use this app to get anything delivered within 1 hour.
Since its coming into being, Jugnoo has secured $34 million in funding from Paytm, Kae Capital, Rocketship vc and Sequoia India. The company has become profitable since December, 2015.
Jugnoo has scripted one of the most successful journeys achieved by Indian startups in recent years. The company has evolved India’s transportation sector and is quickly expanding its reach to other markets.
The startup is also changing the delivery system by promising quick delivery. Thanks to Jugnoo, last-mile transportation in India is becoming more convenient and easier for commuters.
An Idea Was Born
Samar Singla, the founder and CEO of Jugnoo, conceived the idea of launching the start-up after he found it hard to find an auto-rickshaw in his hometown. He immediately realised that the problem should be addressed by providing a kind of service that could help passengers to find auto-rickshaws in their vicinity.
Samar shared this idea with Chinmay Agarwal, the co-founder of Jugnoo. The duo developed the Jugnoo app that would allow commuters to book an auto-rickshaw online.
Since its inception, Jugnoo has been a frontrunner in the on-demand transportation sector of the country. Jugnoo’s service is now available in more than 50 cities across India and has more than 1 million registered users.
Success Mantra
According to the founders, Jugnoo has achieved exponential success due to its strong focus on delivering a satisfying customer experience. The company is reputed for its convenient, safe and affordable last-mile service to commuters.
Besides its core auto-rickshaw business, Jugnoo also offers other transportation services as well, including bicycle sharing, taxi booking and food delivery.
The owners have a plan for expansion to meet the growing on-demand services in India’s transportation sector.
Both the owners are extremely ambitious and unwilling to rest on their laurels. They want to enter the international market. They have already started their service in Pakistan and has plans to expand their reach to South Asia and Africa.
The company wants to achieve its long-time goals by staying focused on delivering top-notch customer services and employing new technology.
Jugnoo’s Role in Indian Economy
Jugnoo has positively affected the Indian economy. It has given employment opportunities for auto-rickshaw drivers by creating thousands of jobs. The company has also helped ease the problem of traffic congestion in Indian cities.
Jugnoo’s success highlights a strong startup ecosystem in India. The company’s success story will inspire many entrepreneurs who want to leave their mark in the world.
Challenges and How to Handle Them
The startup faced many challenges on their way to become India’s most popular go-to app for auto-rickshaw and taxi booking apps.
The first challenge was to compete in a market dominated by reputed, well-funded big players like Ola and Uber. In India, the auto-rickshaw sector is not organised, with a large number of independent operators working on a small scale. Jugnoo needs to connect them, as many as possible, to its widening network in order to provide the customers with a wider range of choices.
It is important for auto-rickshaw drivers to ensure great service to customers so that they keep coming back to them. To get repeat customers, the company has taken several initiatives including a 24×7 customer support line and training programs for drivers.
Jugnoo will always invest in new-age technology in order to lead the industry. It has already taken initiatives to develop real-time vehicle tracking, AI-powered chatbot and other features.
Last-mile transportation has always been a big problem for Indian commuters and Jugnoo is doing a great job in this area.
By enabling people to instantly book taxis and auto-rickshaws via a mobile app, Jugnoo has ensured a more convenient transporting service for Indian commuters in cities.
Auto-rickshaw Aggregator is working tirelessly for providing better service for auto-rickshaw drivers by providing them with necessary support and training.
Jugnoo has taken an innovative approach towards the problem of last-mile transportation and thus, caused a big impact in India’s urban sectors.
