How To Get American Airlines Wheelchair Assistance Service?

Traveling with mobility challenges can be stressful, but American Airlines strives to make the journey as smooth as possible with its wheelchair assistance program. Whether you need help navigating the airport, boarding the plane, or deplaning at your destination, American Airlines provides services to accommodate passengers with disabilities.

How to Request Wheelchair Assistance on American Airlines

1. During Booking (Online or Phone)

You can request wheelchair assistance when booking your flight:

• Online: Select the “Special Assistance” option when purchasing your ticket.

• By Phone: Call American Airlines’ Special Assistance Desk.

• Through a Travel Agent: Inform your agent about your needs.

2. After Booking (Manage Trip Online)

If you’ve already booked your flight, you can add wheelchair assistance:

• Log in to “Manage My Trip” on the American Airlines website or app.

• Navigate to “Special Assistance” and submit your request.

3. At the Airport

If you didn’t request assistance in advance, notify an American Airlines agent at check-in or the gate. However, pre-booking is recommended to ensure timely service.

Read: American airlines lost and found

Types of Wheelchair Assistance Available

American Airlines offers three levels of wheelchair assistance based on your needs:

1. Wheelchair Assistance (WCHR) – For Passengers Who Can Walk Short Distances

• A wheelchair is provided to help you move through the airport.

• You can walk to/from the aircraft seat.

2. Wheelchair Assistance to Aircraft Door (WCHS) – For Passengers Who Need Help to the Gate

• A wheelchair is provided from check-in to the aircraft door.

• You may need an aisle chair to board if you cannot walk onto the plane.

3. Wheelchair Assistance to Seat (WCHC) – For Passengers Who Need Full Support

• Assistance from check-in to your seat on the plane.

• An aisle chair is used to transfer you from the boarding door to your seat.

Airport & In-Flight Accommodations

Priority Boarding

• Passengers with mobility challenges typically board before general boarding (Group 1 or pre-boarding).

• Notify the gate agent if you need extra time.

Accessible Seating

• American Airlines offers spacious seating options for wheelchair users.

• Bulkhead seats (with more legroom) can be requested in advance.

Onboard Wheelchair (Aisle Chair)

• If you cannot walk to your seat, an aisle wheelchair will be provided for boarding and deplaning.

• Flight attendants assist with transfers but do not lift passengers (bring a companion if needed).

Storing Mobility Devices

• Wheelchairs & Scooters: Checked at the gate and returned upon landing.

• FAA-Approved Personal Wheelchairs: Can be stored in the cabin if space permits.

Final Thoughts

American Airlines is committed to making air travel accessible for all passengers. By requesting American airlines wheelchair assistance in advance, arriving early, and knowing your rights, you can enjoy a stress-free journey.

For more details, visit aa.com or call at American airlines wheelchair assistance phone number.