Nova Thomas
Traveling with a large family can sometimes be stressful, but our experience at the Aeromexico Airlines Munich Office made our entire journey feel effortless and enjoyable. From the moment we arrived, we were impressed with the professionalism and helpfulness of the staff. We had several questions and requests, particularly regarding baggage allowances, seat assignments, and special assistance for my elderly father. The Aeromexico team at the Munich office was quick to respond and ensured that we were well taken care of.
One of the highlights of our visit was the staff’s assistance with booking and modifying our flight tickets. We needed to adjust our travel dates, and the team provided several options that worked with our schedule. They carefully explained the costs involved and offered suggestions to help us avoid unnecessary fees. They also helped us apply our loyalty points toward the changes, making the process cost-effective.
When it came to baggage handling, the staff was incredibly thorough in explaining the baggage policies and helping us with any special requirements. Since we were traveling with oversized items and fragile goods, they ensured that everything was properly accounted for and gave us tips on how to manage our luggage efficiently. We also appreciated the option to prepay for extra baggage, which saved us money compared to paying for it at the airport.
The staff at the Aeromexico Munich Office also went above and beyond to help us maximize our experience with the airline’s loyalty program. They not only helped us check our points balance but also provided suggestions on how to use the points for upgrades or other rewards. Their knowledge of the loyalty program was impressive, and their assistance made it easy for us to take advantage of the benefits.
Before we left the office, the staff took the time to ensure that we had all the necessary documentation for our journey. They provided up-to-date visa information and gave us advice on any health and vaccination requirements for our destinations. This thoroughness gave us confidence that we had everything in order for our travels.
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